Is there a straightforward trick to creating a winning team? The Management Convenience Pack, drawing on the insights of management expert Patrick Lencioni, presents five effective secrets and training approaches for team leadership. “Talent can win games, but teamwork and intelligence win championships,” said basketball superstar Michael Jordan.
A skilled individual promoted to a managerial position might not always exhibit outstanding performance. In any size of unit, a manager’s performance depends on the team.
Your AI-powered meeting assistant — Huddles
Managing a team requires more than just striving for personal performance; it necessitates a comprehensive strategy and tactics. Patrick Lencioni, author of several best-selling management books such as “The Five Dysfunctions of a Team,” “Overcoming the Five Dysfunctions of a Team,” and “Death by Meeting,” offers five concise and potent secrets for team leadership: building trust, encouraging constructive conflict, mutual accountability, commitment, and focusing on team results, along with practical action plans.
Secret 1: Building Trust
“Trust is the fundamental element of a winning team,” states the chief editor of Fortune Magazine, emphasizing the importance of trust in team success and failure.
Trust is the core of all effective and cooperative team operations. Once team members emotionally trust each other, decision-making and action-taking become much faster and more efficient, greatly increasing the chances of success. However, trust is also the most challenging aspect to cultivate within a team.
- Practice Personal Sharing: Create opportunities for team members to share personal stories (such as hometown, family ranking, childhood experiences, hobbies, first job) to help break down barriers.
- Personality and Behavioral Orientation Analysis: Use personality tests and other tools to help team members understand each other and describe each other’s strengths and weaknesses, such as, “The book says I’m impatient, and that’s true.”
- Team Building Activities: Stimulate teamwork and intimacy among members through creative outdoor activities.
Tips for Building Trust
- Admitting weaknesses and errors, accepting questioning.
- Being brave in providing feedback and assistance.
- Appreciating and relying on each other’s abilities and experiences.
- Practice Personal Sharing.
- Personality and Behavioral Orientation Analysis.
- Team Building Activities.
Secret 2: Encouraging Constructive Conflict
Healthy, organic relationships inevitably involve constructive conflict. Many teams avoid conflict to preserve harmony, but this often exacerbates tension and mutual suspicion, causing greater harm. Therefore, developing the ability and willingness to engage in constructive conflict is an indispensable part of an excellent team.
- Understanding Members’ Conflict Approaches: Use personality and conflict orientation analysis tools to find out different attitudes towards facing or resisting conflict.
- Establishing Conflict Standards: Clearly define rules and agreements for managing conflicts to ensure that compromises and valuable opinions are heard. Once everyone understands and shares their views on conflict, it becomes easier to accept any norms the team sets.
- Unearthing Conflict: Team leaders must become conflict miners, bringing all valuable issues to the table for discussion and forcing members to face and seek solutions.
- Immediate Recognition: When conflict escalates, and participants start feeling uncomfortable, managers should intervene appropriately, reminding everyone that conflict is necessary. This not only relieves tension but also encourages members to continue confidently.
Tips for Encouraging Constructive Conflict
- Unearthing all members’ thoughts.
- Raising crucial topics for open discussion.
- Quickly resolving real issues.
- Understanding Members’ Conflict Approaches.
- Establishing Conflict Standards.
- Unearthing Conflict.
- Immediate Recognition.
Huddles’ AI-driven capabilities can help in building trust by facilitating open and honest communication, enhancing transparency in interactions.Encouraging healthy conflict can be supported by Huddles’ tools that foster open forums for discussion, ensuring all voices are heard and considered.
Secret 3: Making Commitments
Commitment doesn’t mean consensus (everyone agreeing) but refers to a group of intelligent, motivated people fully accepting a decision they initially disagreed with. They resist the temptation of consensus, accept different opinions, and work hard to reach a resolution.
- Clarify Commitments to Avoid Misunderstandings: Before ending a meeting, the manager should ask, “What decisions have we made today?” Write down everyone’s responses, and if there are doubts, continue the discussion until everyone understands the day’s decisions.
- Set Clear Deadlines: Use clear and specific deadlines to dictate when decisions must be made, and establish penalties for not meeting them.
- Define Main Goals: The best way to motivate members towards a common direction is to help them establish a ‘Main Goal’—what is the most important goal the team must achieve for real success? Avoid quantitative goals and focus on general goals, such as improving customer satisfaction, increasing market share, or launching new products.
Tips for Making Commitments
- Clear direction and priorities.
- The entire team working together to support a common goal.
- Developing the ability to learn from mistakes.
- Clarify Commitments to Avoid Misunderstandings.
- Set Clear Deadlines.
- Define Main Goals.
In making commitments and holding each other accountable, Huddles can provide a platform for setting clear goals and tracking progress, enabling team members to stay aligned and focused on common objectives.
Secret 4: Mutual Accountability
In teamwork, accountability means that when a team member’s performance doesn’t meet standards, someone is willing to point it out, so team leaders don’t have to intervene constantly, enabling “colleague-to-colleague accountability.”
The biggest challenge in building a team that holds each other accountable is overcoming the hesitancy to criticize others and helping members understand that failing to provide constructive feedback is a disservice. Reserving feedback is not only detrimental to the team but also harms team members.
- Conduct ‘Team Effectiveness Drills’: Through off-site training, use two simple questions for each person to evaluate others. One, “What trait does this member have that contributes to team success?” and two, “What trait could impact the team’s performance?” After everyone writes their answers, have them read out their positive and negative opinions about leaders and colleagues. These drills often yield excellent results.
- Announce Goals and Behavioral Guidelines: The biggest enemy of accountability is ambiguity. Therefore, it’s essential to publicly explain the team’s goals, individual responsibilities, and expected behaviors.
- Utilize Meetings: Meetings are the best opportunities to demand accountability, and regularly reviewing the scoreboard helps team members know who is responsible.
Tips for Mutual Accountability
- Prompting underperforming members to improve under pressure.
- Unhesitatingly questioning each other’s methods and detecting potential problems.
- Members respecting each other and demanding the same standards from one another.
- Conduct ‘Team Effectiveness Drills’.
- Announce Goals and Behavioral Guidelines.
- Utilize Meetings.
Integrating Huddles into team management practices can significantly contribute to cultivating high-performance teams aligned with Patrick Lencioni’s principles.
Secret 5: Focusing on Team Results
When you were an individual player, did you ever hear a small voice saying, “What about me? Don’t I matter?” Sometimes, this voice can overpower the team’s call, pushing the team’s collective interests to the back of the mind.
Selfishness is human nature, but ensuring team members prioritize collective results over personal interests and focus on these outcomes is essential to prevent them from disrupting team operations.
- Establish a Team Scoreboard: Use a simple, easy-to-understand tool to help the team measure progress at any time. The scoreboard should have two parts: first, the metrics the team is using (profits, expenses, customer satisfaction, etc.); second, the secondary goals needed to achieve the team’s main objective.
- Publicly Announce Results: Teams willing to publicly commit to specific outcomes often feel more motivated and even eager to achieve these results.
- Reward Based on Results: One of the most effective ways to ensure team members focus on overall results is to offer rewards, especially bonuses, related to achieving specific outcomes.
Tips for Focusing on Team Results
- Retaining achievement-oriented employees.
- Members prioritizing group interests.
- Minimizing individualistic behavior.
- Establish a Team Scoreboard.
- Publicly Announce Results.
- Reward Based on Results.
Huddles can offer analytics and reporting features that help teams measure and celebrate their achievements, reinforcing the importance of collective success over individual gains.