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6 key Points of IT Management

6 key Points of IT Management

Business Needs

When talking about IT management in a business context, it is important to emphasize that technological capabilities must be aligned with the strategic goals of the company.

Let us take a typical enterprise that uses IT systems 24/7 to conduct its business. A primary demand in this case is to make sure that the IT system is as scalable and flexible as possible. For instance, a retail enterprise plans to increase the current number of shops by x2 within 5 years. The corresponding change in the IT structure is that the IT system must have the hardware it needs to accumulate twice as much information on new sales transactions, customer demands, and available inventory . In this case, a company may need to upgrade its current hardware or start using more scalable cloud services. Also, it should use its current cloud capabilities to a greater extent by introducing new big data analytics software that will enable more effective real-time decision-making in the future.

Another example may involve an IT system of a financial services company that is aimed at securing all the data transaction it runs. Indeed, according to Murphy, customer trust is Essentia’s main interest, and to preserve this trust, the company has to make sure that all its digital transactions are absolutely safe. In addition, a financial services company deals with credit money, and the matter of ensuring the safety of these transactions by N-factor authentication and end-to-end encryption is essential for the company’s compliance with the law.

The third example is that an IT manager at the hospital can focus their efforts on optimizing the electronic health records EHR system. It should upgrade the system’s software capabilities to enable caregivers to use these records more effectively. The company should also consider using decision support systems to make timely decisions regarding patient diagnoses and treatment plans.

Finally, the fact that an IT manager at a multinational corporation that is pursuing new data protection regulation implementations becomes aware shortly before the new regulations enter into effect. As a result, the manager has time to come up with the plan and start the appropriate project.

Budget and Expenses

In the information technologies management sphere, it is crucial to perform budgeting and track expenses to maintain control over finance. How do companies carry out IT budget management and get the most benefits for their money? The present paper will investigate the ways IT management is budgeted and controlled through strategic planning and thorough tracking.

The example of a mid-sized software development company can be used to describe how monitoring expenses can be beneficial. Initially, the company experienced a 20% budget overrun caused by unfavorable cloud resource allocation. The developers utilized a tracking system to count the exact cost of their cloud services. After implementing a mechanism to use the cloud more effectively by automated scaling and scheduling, the company managed to cut unnecessary expenses 15% in the first quarter .

Another example of effective budgeting is the case of a corporate data center, where the IT department decided to upgrade. To make sure it is worth substantial investments, the department performed detailed research concerning costs and savings. They calculated the amount of money that can be saved by installing energy-efficient servers and virtualizing a part of them. As a result, the IT costs will be reduced by 30% and the uptime of the servers increased by 5%. The benefits will overrun costs, and the project is accepted.

An IT consultancy firm can also be involved in the strategy of effective budgeting by maintaining control over its vendors. For example, the firm tracks the internet services, cloud vendor, and other software providers to prevent paying too much for the same or alternative services. Every half a year the IT manager of the firm checks current contracts and re-negotiates the price or cancels services if they become unuseful. Overall, the cost of IT reduced by 10%, and the saved money are used for a more proficient program of staff training in cybersecurity issues.

Security and Compliance

In the field of IT management, maintaining adequate levels of security and compliance is not only about protecting data – it is also about protecting the business’s reputation and facilitating its operation. Strategies that businesses use to meet these standards are based on a comprehensive system of checks, with updates to stay current with new guidelines. This paper will consider several examples of these strategies.

One of the best examples is a large-scale healthcare provider that is required to meet the requirements of the Health Insurance Portability and Accountability Act when working with patients’ data . To do this, the company creates an encrypted medium within which data can only be accessed by certain individuals. Personnel are also trained twice a year on the details of maintaining and working with the data, and the provider uses intrusion detection systems and conducts bi-annual audits. Because of these methods, the healthcare provider is not only able to detect when it has failed to comply with the existing rules and regulations but can actively identify potential issues and address them before a breach occurs . This, of course, ensures that business and patient information are secure and that regular data monitoring and packaging practices minimize the risk of loss or theft.

An example from the banking sector is a company that maintains online transactions but has to protect its operations against significant levels of online fraud. To do this, the bank uses SSL encryption as well as two-factor identification for all online services. It also has real-time monitoring by fraud specialists and monitors every online transaction. In this way, the bank is able to minimize risks significantly while also meeting the stringent requirements of financial regulation. A final example is a technology company that has to bring its data handling procedures up to GDPR standards. The IT team conducted a full analysis to detect gaps in the service. To meet these standards, the team implemented centralized data management and conducted routine evaluations.

System and Network Security

In the world of IT management, one of the most critical objectives is maintaining strong system and network security. In their daily operations, more and more companies are adopting complex and targeted strategies to protect themselves from cyber threats and hackers. In the following examples, I will discuss a few ways businesses can and do actively secure their system and network.

For millions of companies around the world that make hundreds of millions of transactions daily, it is vital to protect the data of their transactions and customers. One effective way to do this is to employ network segmentation. This method entails separating the most critical parts of the network from the rest, ensuring that hackers can only access a part of the network. Each “area” has its separate and well-fortified firewall and intrusion detection system , so it effectively blocks hackers from accessing the information they seek at both ends.

Aerial Imaging, a fictional multinational corporation, similarly protects itself from various threats in a range of ways. For data security, they use real-time threat detection software and conduct quarterly penetration testing to preempt hackers. Thanks to AI-driven threat analysis, they can determine what the next attack on the system might be before it is executed. At the same time, quarterly security audits result in current knowledge of the latest threats, allowing the team to update all their systems and defenses before anyone can exploit their weaknesses. DMiQ, the fictional corporation’s partner, takes full advantage of the extra security measures and planning, ensuring no data breach is allowed.

Alessio, one of the students at the fictional university, is a content creator who uses Andrea’s drones to capture footage. Many drones and cameras are connected to Andrea’s Wi-Fi, and Alessio’s computer is among these thousands of devices. To protect the data from being stolen or infected with malware, the viewings between the students and Alessio are protected with an endpoint protection platform that includes antivirus and anti-malware solutions, as well as encryption. In order to ensure that no one else can access the critical data and programs Alessio uses, all undisclosed records are protected with access control and user authentication.

Implementing Software and Hardware Systems

IT systems and hardware are vital for the success of many organizations. Their strategic implementation effectively relies not only on the obvious need for systems to be used in an organization or a firm but also in the planning, execution, and proper management. These must be in line with proper performance in accordance with businesses’ needs as to minimize the negative impact of likely challenges, many of which in being especially nowadays like technology specialization, competition This essay provides examples of how companies implemented systems.

In one case, there was a manufacturing firm that wanted to implement a new ERP in order to improve the efficiency of its production and its inventory . The organization’s IT management therefore started with conducting the needs of the assessment using key stakeholders. The latter has shown that the company has very complex myriad operations and special modularization of its application. Thus, particular modules and sets of modules were implemented over time, with priority given to core modules incorporated initially. These core modules entailed inventory, procurement, and other modules were gradually added in the company. Training was offered to workers in the company, and sessions took a relatively long time in the company.

A firm must implement hardware in line with requirements and particular strategic needs. A startup had large amounts of critical data and huge computations, which include spreadsheets and scripts for machine learning. The setup was a hybrid one in terms of both on-premises servers’ performance and the cloud . High-performance GPUs, fast I/O systems, are physically implemented alongside hardware, and I/O systems. Cloud solutions are usually implemented and ordered like for scale and price beyond appliances. The data were at least selected in a cloud skeleton.

A fourth example pertains to healthcare since a medical facility wanted an HA solution with specific applications. The hardware strategy was priority fault tolerance and the inclusion of the redundant systems . These had power supplies, RAID storage, and the clustered servers emerged along with hardware. It took advantage of HA functionality in order for them to have applications. The latter had to switch operations automatically to the backup system, not just stop running or be manual.

Providing Technical or Service Support

Efficient IT management implies robust technical or service support to facilitate maximum users’ productivity, as well as prompt issue resolution. Companies offering best-in-class IT support adopt their strategies of support delivery, encompassing tailored workflows, sophisticated tools, and a concentration on user satisfaction. The following text unveils the support strategies of major organizations and evaluates their efficiency.

A large global financial company decided to boost the performance of its trading platforms. To achieve this goal, the company established a 24/7 center of IT support equipped with monitoring tools. The support team uses analytics of system’s performance in real-time, which allows the experts to detect failures before affecting end-users and solving the issues beforehand. Additionally, the company uses an automated ticketing system that forwards submitted problems to appropriate technical support over email location. The ticketing system is available for the traders at any time and quickly orders submitted issues according to their severity and scope.

A software development company releases numerous updates and patches for issues daily. In addition, users frequently ask questions, which complicates tracking and responding to all of them. For this reason, the company applies a so-named tiered system of support delivery. The workflow is branched into basic, intermediate, and high levels of issues’ complexity and expert support. Moreover, an up-to-date knowledge base with typical problems and solutions of past days is designated for public use. Simpler problems are described there and are accessible for users, who are able to deal with the issues on one’s own. This helps to free support resources and devote more attention to harder, more specific problems.

A relatively large university owns an extensive campus network that is used by thousands of students and faculty members. The university developed a university-oriented mobile application that allows users to submit issues and quickly look at orders’ correspondence and fulfillment. Moreover, users are notified of the issues’ resolution by push notifications. Additionally, users are advised on how to voluntarily install the app to enhance instant issue resolution. Finally, the IT department of the university holds mandatory training of handling app and network problems and cases for new students and faculty members.

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